RETURNS & EXCHANGES Where is my exchange order? To track your exchange order, visit the Track Order page and enter your exchange order number (this begins with an 'E') and your email. No account or login needed. Related articles Can I ship back my return and exchange in the same package? What is your return policy? Why was my exchange order canceled? How do I exchange my Dockers.com item? How do I print a new return or exchange shipping label?